Link: http://www.scientificamerican.com/article/the-need-for-human-connection-in-digital-mental-health-care/

By Kasey Killam
August 9, 2016

In conventional mental health care, the therapist—such as a psychologist or counsellor—develops an ongoing relationship with the client that is characterized by trust, empathy, and support. Regardless of the type of therapy being used, the longstanding consensus among researchers is that this relationship can be healing in itself; when therapists actively listen, indicate understanding, communicate effectively, and present a warm, approachable demeanor, clients not only report better experiences, but also show improved health outcomes.